PRIVACY & DATA
Privacy Policy
Your privacy matters to us. This policy explains how Grain Room Co. collects, uses and protects information when you visit our website, contact us or place an order.
Effective: September 21, 2026
1. Information We Collect
We collect information that you provide directly to us, such as your name, email address, phone number, billing and shipping information, and any details you share when placing an order, creating an account, submitting a contact form or requesting custom work. We also collect information related to your orders, including the products you purchase, personalization details, custom-work notes and communications about your order.
In addition, we may collect certain information automatically when you visit our website, such as your device type, browser type, IP address, approximate location, pages viewed and how you interact with our site. This information helps us understand how visitors use our website and improve the experience over time.
2. How We Collect Information
We collect information in several ways:
• Directly from you when you place an order, create an account, fill out a form, request personalization or custom work, sign up for emails or contact us.
• Automatically through cookies, pixels and similar technologies that help us understand how you browse and interact with our website.
• From our ecommerce platform provider (Wix) and other necessary service providers who support payment processing, shipping, analytics and communications related to your orders and use of the site.
3. How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders, including personalization and custom-work requests.
• Communicate with you about your orders, account, questions and requests.
• Provide customer service and support.
• Operate, maintain and improve our website, products and services.
• Help prevent fraud, protect the security of our website and comply with legal and business recordkeeping requirements.
• Send optional marketing communications, such as updates and special offers, if you choose to receive them. You may unsubscribe from marketing emails at any time by following the instructions in those messages.
4. Orders & Payment Information
When you place an order, we collect the information needed to process and fulfill your purchase, including your name, contact details, billing and shipping information and order details. Payment processing is handled securely by Wix and its integrated payment providers. Grain Room Co. does not independently store your complete card number or full payment details.
We use your order and payment information to confirm your purchase, process payment, arrange shipping, handle returns or exchanges where applicable and maintain appropriate records for accounting, tax and business purposes.
5. Wix & Other Service Providers
Our online store is hosted on the Wix platform. Your information may be stored and processed through Wix’s data storage, databases and general Wix applications. Wix and other necessary third-party service providers (such as payment processors, shipping carriers, email and analytics providers) process your information only as needed to provide services to us and to you.
These providers may have access to personal information solely for performing services on our behalf and are generally obligated to protect it and use it only for the purposes for which it was shared.
6. Cookies & Website Analytics
We use cookies and similar technologies to help our website function properly, remember your preferences, keep your cart active, understand how visitors use the site and improve performance. Some cookies are necessary for the site and store to work, while others support analytics and optional features.
We may use analytics tools (including those provided by Wix or third parties) to collect information about website traffic and usage patterns. You can usually manage cookies through your browser settings, though disabling certain cookies may affect how the site functions.
7. Email & Marketing Communications
If you choose to sign up for our email list or marketing communications, we may send you updates about new products, special offers and other Grain Room Co. news. You can opt out of marketing emails at any time by clicking the unsubscribe link in those messages or by contacting us.
We may still send you non-marketing communications related to your orders, account, customer service requests or important updates about our services.
8. Data Retention & Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, recordkeeping, legal, tax and accounting requirements, and to maintain our relationship with you.
We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access, correction or deletion, or to object to or restrict certain types of processing, in accordance with applicable law.
If you wish to exercise a privacy right that may apply to you, please contact us using the details in the Contact section below. We may need to verify your identity before responding to certain requests.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we make material changes, we will update the “Privacy Policy” page on our website. The version in effect at the time you use the site or place an order will apply to that use or purchase.
11. Contact
Questions or requests regarding this Privacy Policy or your personal information may be submitted through the Grain Room Co. Contact page.