ORDER INFORMATION
Shipping & Returns
What to expect after placing an order with Grain Room Co.
Made Before It Ships
Many Grain Room Co. pieces are made or finished after an order is placed. Estimated processing times will be listed on individual product pages and may vary based on the item, personalization and current order volume.
Processing time is separate from carrier transit time.
Shipping
Available shipping methods, rates and estimated delivery options will be shown at checkout based on the order and destination.
Once an order has been transferred to the carrier, delivery timing may be affected by carrier delays, weather or other circumstances outside Grain Room Co.’s control.
Tracking information will be provided when available after the order ships.
Please Check Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact Grain Room Co. as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or shipped.
Returns & Exchanges
Standard, non-personalized items may be returned within 14 days of delivery. Items must be unused, unaltered and returned in their original condition. Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.
Please contact Grain Room Co. before sending any return so we can provide return instructions.
Once your return is approved, mail your item to:
Grain Room Co.
8821 SW 136th St #560185
Miami, FL 33256
This address is for mailed returns only. In-person returns are not available.
Personalized and Custom Orders
Personalized, custom-made and final-sale items are not eligible for return or exchange unless they arrive damaged, defective or do not match the approved order details.
Something Isn’t Right?
If your order arrives damaged, defective or incorrect, contact Grain Room Co. as soon as possible with your order information and clear photos of the issue so it can be reviewed.